ITIL V3 Intermediate OSA
ITIL® V3 Intermediate OSA
ITIL® Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Management Capability stream. This certification reflects the ability of the holder to apply OSA activities and processes to achieve organizational excellence. The OSA certification is mainly based on the best practice guidance contained in the ITIL® Service Operation publication.
Why Should You Choose ITIL® V3 Intermediate OSA?
- Understanding Service Management as a Practice, Service Operation principles, purpose, and objective.
- The activities, methods, and functions used in each of the Operational Support and Analysis processes.
- How to measure Operational Support and Analysis performance.
- The importance of IT Security and how it supports Operational Support and Analysis.
- Lectures 16
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 279
- Assessments Yes